Customer service’s Tip

It’s wednesday, excellent moment for a Customer Service’s Tip.

This week, my post has been inspired by the blogProvide Support. They make an excellent review of 20 key points when talking about customer service.

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Customer service’s Tip

“Outstanding service is made up of a thousand little things a company and its members do day in and day out that a customer may not notice… until you stop doing them”

Conrad Strachan

The Food Truck Company Aucland – New Zealand

Taken from “Cheat sheet for rostering” on goroster.com

Customer service’s Tip

Every wednesday a new tip about customer service; some ideas, texts or pieces of advice to improving the quality of our Customer Service. Today we find a text that is commonly found in Customer Service books and magazines; the authorship is not clear because we find some references to Mahatma Gandhi whereas it is possible for us to find some references to Kenneth B. Elliott. Anyway, it remains a text that deserves our attention if we work in Hospitality Industry.

“A customer is the most important visitor on our premises. He is not dependent on us. We are dependent on him. He is not an interruption in our work. He is the purpose of it. He is not an outsider in our business. He is part of it. We are not doing him a favor by serving him. He is doing us a favor by giving us an opportunity to do so”

– Author not confirmed –

Customer service’s Tip

Como cada miércoles, una idea, un consejo o una técnica para mejorar la calidad de nuestro Servicio al Cliente. Hoy, una frase atribuida habitualmente a Mahatma Gandhi o a Kenneth B. Elliott, cuya autoría permanece un tanto pendiente de aclarar, pero cuyo contenido merece un minuto de atención para aquellos que trabajamos de cara al cliente.

“Un cliente es el visitante más importante de nuestras instalaciones. Él no depende de nosotros, somos nosotros quienes dependemos de él. No es una interrupción de nuestro trabajo, es la finalidad de éste. No es un extraño en nuestro negocio, forma parte de él. Al servirle no le estamos haciendo un favor, es él quien nos hace un favor al darnos una oportunidad para servir”

 – Autoría ambigua –

Customer service’s Tip

Chaque mercredi une nouvelle idée, un nouveau commentaire, un nouveau conseil en relation avec la Qualité du Service Client. Aujourd’hui, nous trouvons la phrase attribuée parfois à Mahatma Gandhi, parfois à Kenneth B. Elliott. Même si l’auteur n’est pas clair, le texte mérite une minute d’attention sur ce que nous faisons en tant qu’hôteliers.

“Un client est le visiteur le plus important de nos locaux. Il ne dépend pas de nous. Nous sommes dépendants de lui. Il n’est pas une gêne dans notre travail. Il en est l’objectif. Il n’est pas étranger à nos affaires. Il en fait partie. Nous ne lui faisons pas une faveur en le servant. C’est lui qui nous fait cette faveur en nous en donnant l’occasion”

– Auteur inconnu –

Customer Service’s Tip

This week, I invite you to participe in a poll created by the website Hospitality for you.

Click on the image to access the Learning Platform of Hospitality for you and discovering the opinion of the audience.
Click on the image to access the Learning Platform of Hospitality for you and discovering the opinion of the audience.