Customer service’s Tip

Every wednesday a new tip about customer service; some ideas, texts or pieces of advice to improving the quality of our Customer Service. Today we find a text that is commonly found in Customer Service books and magazines; the authorship is not clear because we find some references to Mahatma Gandhi whereas it is possible for us to find some references to Kenneth B. Elliott. Anyway, it remains a text that deserves our attention if we work in Hospitality Industry.

“A customer is the most important visitor on our premises. He is not dependent on us. We are dependent on him. He is not an interruption in our work. He is the purpose of it. He is not an outsider in our business. He is part of it. We are not doing him a favor by serving him. He is doing us a favor by giving us an opportunity to do so”

– Author not confirmed –

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Autor: Javier Guijarro

hotelsbyjavier.net

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